Privacy Policy

1. Who We Are

NATHANS MAD PTY LTD (ACN 664 001 012) is an Australian proprietary limited company registered in New South Wales. Our registered address is 10/58-62 Bay Street, Rockdale NSW 2216, Australia.

We operate as a marketing, advertising, distribution, and technology development company. We are the operator of nathansmad.com and of the FlirtChat application (currently in development).

In this Privacy Policy, "we", "us", and "our" refer to NATHANS MAD PTY LTD. "You" refers to any individual who accesses our website or uses our services.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our website or contact us, we may collect:

• Full name (first and last name)
• Email address
• Company or organisation name
• Phone number (if provided)
• The content of messages you send us
• Enquiry type and subject matter

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address (anonymised where possible)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URL
• Device type (desktop, mobile, tablet)

2.3 Information from Third Parties

We may receive limited information from third-party services such as Google reCAPTCHA, which is used to protect our forms against automated spam and abuse.

3. How We Collect Information

We collect personal information through:

• Our website contact forms
• Email communications
• Cookies and similar tracking technologies (see Section 9)
• Google reCAPTCHA (for spam protection)
• Direct business correspondence

We will always endeavour to collect personal information directly from you. Where practical, we will tell you why we are collecting it and how we will use it at the point of collection.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to enquiries and communications you send us
• Providing marketing, advertising, distribution, and technology services
• Sending service-related communications (not promotional, unless consented)
• Improving our website and user experience
• Detecting and preventing fraud, spam, and security threats
• Complying with our legal obligations under Australian law
• Managing our business relationships and operations

We will not use your personal information for a purpose other than those listed above without your consent, unless required or authorised by law.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may share personal information with:

• Service providers: Third-party vendors who help us operate our website and services (e.g., web hosting, email delivery, analytics). These providers are contractually required to protect your information.
• Google: We use Google reCAPTCHA. Google's use of data is governed by Google's Privacy Policy.
• Legal authorities: Where required by law, court order, or government regulation, or to protect the rights, safety, or property of NATHANS MAD PTY LTD or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with equivalent privacy protections in place.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the Australian Privacy Principles.

6. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our security measures include:

• SSL/TLS encryption for all data transmitted to and from our website
• HTTPS enforced across all pages
• Rate limiting on form submissions to prevent abuse
• CAPTCHA verification to prevent automated attacks
• Content Security Policy (CSP) headers
• Access controls restricting who can access personal information internally
• Regular security reviews of our systems and infrastructure

While we implement strong security measures, no method of internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Contact form enquiries: Retained for up to 3 years for business correspondence purposes.
• Analytics data: Aggregated and anonymised data retained indefinitely; identifiable data retained for up to 26 months.
• Legal and compliance records: As required by applicable Australian law.

When personal information is no longer required, we securely destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate, incomplete, or out-of-date information.
• Complaints: Make a complaint if you believe we have breached your privacy rights.
• Opt-out: Unsubscribe from any marketing communications at any time.

To exercise any of these rights, contact us at hello@nathansmad.com. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., security tokens, session management). These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., pages viewed, time on site). Data is anonymised where possible.
• Security cookies: Used by Google reCAPTCHA to distinguish humans from bots.

Most web browsers allow you to manage cookie preferences through browser settings. Disabling cookies may affect the functionality of our website.

10. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

We use Google reCAPTCHA v3 on our contact forms. reCAPTCHA operates under Google's Privacy Policy and Terms of Service. By submitting a form on our website, you agree to Google's collection of data for reCAPTCHA purposes.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@nathansmad.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us: